Our service design concept with user-centered research will ensure that the developed service reaches the acceptable level of usability. Users concerns and advocacy are incorporated from the beginning of the design process. The needs of the user are always foremost in any design decision. Our service design will employ the iterative design and refines it progressively through the development. We will make sure that the user is at the center of the process rather than the system itself or a technology.
The user-centered research and design are not just ingredients to be added, instead they will be part of our service design process itself. Our process follow a series of methods and techniques for conceptualization, UI / UX design, and testing. In practice this means that we will incorporate you to the process and lead you through the development regardless of whether the aim is to design new digital services or revitalize an old one. The outcome is always well-designed service, which behaves exactly how you imagined it.
The conceptualization as part of the service design formalizes your requirements into description, which is the result of our brainstorming and innovation. Conceptualization cover profound assessment of the feasibility and benefits of the creative and fresh ideas from our user-oriented design.
Our conceptualization is based on innovative solutions that are written into technical descriptions and illustrated with high-quality user interface sketches with close to production-ready visual appearance. Cost-efficient conceptualization ensures that all goals and requirements are mutually understood with shared conception of the upcoming project.
The fundamentals of our service design is to create positive user experience with the digital service that is easy to use, and that has been specifically designed for the targeted user groups and operation environments. It is ensured with professional UI / UX design that produced digital service is pleasing to the user and meets user's satisfaction.
Where the usability is more about allowing the users to easily accomplish their goals with the designed digital service, UI / UX design cover much more and goes even further. With our UI / UX design expertise all elements that together make up the interface, including ease of use, intuitiveness, user's interaction, layout and visual design, will be incorporated into a new innovative solution. Our service design team can conduct usability testing and arrange expert interviews and assessments that aid and steer the development towards an outstanding digital service.
Cost-effectiveness of our service design is achieved with rapid prototyping. It provides insight of the developed digital service innovations as early as possible. Prototyping is continuous at any and all stages of the design process to reach better results and meet user's acceptance. Prototyping produces deeper understanding of the viability and usability as well as other intangible aspects of the digital services.
Our service design team can create low fidelity prototypes to quickly and cheaply test and validate even complex digital service concepts and new innovative solutions. We can start from rudimentary paper prototypes and continue to more advanced interactive mock-ups of the service. The constant iteration sharpens the focus and helps improving the concepts leading to an outstanding customer experience.
Our experts will transform the designed solution into a working digital service. Our experts have extensive knowledge covering areas of cross-platform systems, communications systems, monitoring systems, industrial web systems, commercialization and customized industrial software and tools. The technology stack may consist of the latest cutting edge technologies and tools or be adapted to existing legacy systems – we will always accommodate to the needs of your project.
Target setting workshop with customers and end users
Requirement collection and refinement
User journey and touchpoint definition
Solution visualization including user interface and interaction design
Proof of concept (PoC) implementation of the solution
Functional tests of the solution with end users
Our broad range of digital know-how will help you leverage your current technologies and also provide you with advanced technology knowhow in the areas of IoT, Analytics, Machine Learning, Blockchain, Augmented and Virtual Reality as well as many others. We are ready to help you on your journey to transform into a digital champion.
Augmented Reality (AR) solutions offers completely new ways to visualize and test different products and services. For example, Microsoft HoloLenses allow you to look at the parts or functionality of a product in any environment.
Our service design team is able to rapidly prototype services and products. From brainstorming to first proof of concept it usually takes only a couple of hours. Below you will find an example of rapid protyping in practice with our IoT-TICKET® Internet of Things -tools suite: