Remote monitoring brings expertise to the customer's everyday life
Broken heat pumps and problems with the operation of a property’s heating and cooling equipment cause additional costs, energy consumption, work and equipment failures. The equipment used for Loimua’s cloud-based Lämpöluotsi Valvomo service is connected to continuous monitoring, which allows Loimua’s experts to ensure the proper operation of the technology. The cloud-based service is built on Wapice IoT-TICKET® platform.
Loimua Oy offers responsible and comprehensive energy solutions as well as expert services. The company produces district heating and electricity, and also sells and distributes district heating and natural gas. Loimua has 85,000 end customers for its heating and cooling services in Kanta-Häme, Central Finland, Northern Ostrobothnia and Heinola. Following the acquisition of Elenia Lämpö Oy’s business, Loimua started its operations under a new name in January 2020.
Lämpöluotsi Valvomo – from person to person
Loimua has entered a new era and is constantly developing its digital business to meet the rapidly changing needs of its customers. The company is on a journey of change which has turned a traditional district heating operator into a comprehensive solution provider. Loimua’s goal is to be a responsible forerunner in the field and a reliable partner in the daily operation of public organisations, businesses and housing companies.
Lämpöluotsi Valvomo serves our strategic goals well by enabling more comprehensive cooperation with our customers. Our experts can help customers in real time, and we can also serve customers in completely new areas
Tero Holappa, Head of Customer Relations and Business Development, Loimua.
For Loimua’s customers, the service offers clear monitoring views, reports and development proposals – and, of course, optimal heating and cooling of the property. Service requests can be forwarded to the maintenance firm directly through Lämpöluotsi Valvomo. Thanks to extensive integration possibilities, the service can be extended with condition measurements, energy monitoring and property-specific heating optimisation.
“Advanced technology alone does not solve customers’ problems. Expert professionals are always needed to achieve optimal operation. The data obtained through Lämpöluotsi Valvomo enables us to provide increasingly better service – from person to person,” Holappa sums up.
Close and honest cooperation with Wapice
Thanks to the ease of use of the IoT-TICKET® platform, the knowhow of Loimua’s experts can also be exploited in the development of the Lämpöluotsi Valvomo service. The service has been built on a collaborative model which allows Loimua to implement various application views and functionalities also on their own.
“The IoT-TICKET® platform is really easy to use, so we have been able to quickly launch the Lämpöluotsi Valvomo service and can flexibly modify the system. Our choice was also influenced by the fact that the solution is cloud-based, offers extensive integration possibilities and satisfies our high requirements on data security.
Jani Kanninen, Product Manager at Lämpöluotsi Valvomo, Loimua.
"Wapice's experts have been very successful in supporting the development work! Close cooperation, sharing of best practices and an honest approach to handling matters have been key to the development of the service,” says Kanninen.
Wapice is pleased with the fruitful cooperation and is constantly developing the service together with Loimua.
“It’s awesome to work with a customer for whom designing and bringing new digital services to market is part of the company’s renewal strategy and who at the same time takes care of the company’s core mission of keeping cities and municipalities warm.
Just like Wapice, Loimua keeps the end user and their customers at the forefront of business development. Customer experience, customer-oriented business and the use of smart technology to provide increasingly better service to the customer are part of the common goal of both companies”, Kimmo Karimäki, Customer Business & Experience Director at Wapice, concludes.
Key benefits of cooperation:
- Improving customer service and supporting a customer-oriented strategy
- Carefree living in numerous apartments monitored by Lämpöluotsi Valvomo
- Longer life cycle of technical building equipment
- Optimal conditions and quick response to changes
- Energy and cost savings
- Easy construction and implementation of new services
- Reporting and development proposals
- Extensive integration possibilities
Article image: © Loimua Oy