Lumme Energia made authentication and authorization effortless with Wapice IAM

Switching to an IAM solution reduced customer service workload and streamlined the handling of energy matters on Lumme Energia's online service.

Lumme Energia is one of Finland’s largest electricity sales companies, offering services such as electricity contracts and solar panels. When you have a large customer base, both customer service and electronic systems need to work efficiently, especially with high volumes of users. An additional challenge is posed by the differing needs of different users.

Someone needs to monitor the energy consumption of a detached house, another to handle the electricity matters of an elderly relative, and a third to manage the electricity contract of a housing company or business. How to make it all work safely and efficiently, but without overburdening customer service?

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