TP Silva, the world's leading manufacturer of firewood processors, has harnessed IoT technology to transform a traditional industry. The company deployed IoT-TICKET® for the global management of splitters, enabling real-time data collection and customer service optimization.
The collected data can improve product quality, manufacturing efficiency, and create new services for the products, such as extended warranties, remote diagnostics, and product usage optimization.
“We had already had good experience of using remote access in the past. The transition from a self-made system to IoT-TICKET® seemed like a natural step as the number of machines increased and the company was merged,” describes Lauri Kälviäinen, Export Manager for Japa.